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Help Center

  • How do I contact your customer service?
    If you need immediate assistance, our phone lines are open Monday to Friday from 10am to 4pm Arizona Time. (928) 239-4002. You can email us at support@hspwoodenswords.com and we will get back to you in 1-2 business days.
  • Is it safe to use my credit card on your website?
    Yes, our website uses secure encryption technology to protect your personal and financial information during online transactions.
  • What payment methods do you accept?
    We accept major credit cards, PayPal, and other payment methods as indicated at checkout.
  • How do I track my order?
    Once your order has shipped, you will receive an email with tracking information. You can also track your order through your account on our website.
  • What is your return policy?
    We offer a 30-day return policy for most items. Please see our Return Policy for more information.
  • Can I make changes to my order after it has been placed?
    Please contact us as soon as possible if you need to make changes to your order. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.
  • How long will it take to receive my order?
    Orders are processed and shipped within 1-2 business days. Delivery times may vary based on the shipping destination.
  • What if I receive a damaged item?
    If you receive a damaged item, please contact us immediately for resolution.
  • What if I need to return an item?
    Please see our Return Policy for instructions on returning an item.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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