Shipping & Returns

Shipping Policy

Delivery Time: All orders are processed and shipped within 1-2 business days. Delivery times may vary based on the shipping destination.

Shipping Methods: We offer standard ground shipping and expedited shipping options. Customers can choose their preferred shipping method at checkout.

Shipping Cost: Shipping cost is based on the total weight of the items in the order and the shipping destination. Shipping costs will be displayed during checkout before the order is confirmed.

Shipping Tracking: Customers will receive an email with tracking information once the order has shipped.

Undeliverable Packages: In the event that a package is returned to us as undeliverable, the customer will be responsible for the cost of re-shipping the order.

International Shipping: We offer international shipping to select countries. International shipping rates and delivery times may vary. Customers are responsible for any import duties and taxes.

Lost or Damaged Packages: We take responsibility for lost or damaged packages. If a customer receives a damaged item or does not receive their order, they should contact us immediately for resolution.

HSP World appreciates your business and wants you to be happy. So, if you are not entirely satisfied with your purchase, we are here to help.

General Returns:

You have 30 calendar days from the date of purchase to initiate a return.
To be eligible for a return, your item must be in its new and unused condition, with all original materials and packaging.
We reserve the right to not accept a return for any opened package if it cannot be resold.
Your item must be accompanied by a copy of your receipt or proof of purchase.
No returns will be accepted without our prior approval, so it is very important that you initiate a return by contacting us at support@hspwoodenswords.com or 928-239-4002.

Returns Due to Defect and Error:

Within 30 calendar days of purchasing an item, you may return it without penalty if it is a defective item, an incorrect item or an item that was damaged at the time you received it.
When you contact us to initiate this type of return, please notify us of any damage and send us a photo.
If a return is a result of our error or a defective product, we will provide a return label for the return of the item.

How to Return an Item:

We recommend that you return to us via a trackable method. Re-pack your return along with your receipt. You may use the original box.

Please send it to our warehouse, directly to:

HSP World
560 E. Germann Rd., Suite 102
Gilbert, AZ 85297